Terms.

Vekela is run by Brasa Labs LLC, a Florida limited liability company (“we” and “us” on this page). These terms are between it and you, the person or business with a Vekela account. Using Vekela means you accept them.

You must be at least 18 and able to form a binding contract to create an account. If you open one for a business, you accept these terms for that business. You are responsible for what happens under your account, so keep your sign-in to yourself.

What your customer pays you is yours. We take no percentage, no per-booking fee and no commission — not on a first booking, not on a regular, not ever. If you take cards, the charge is created on your own Stripe account and the money goes there, not to us.

Stripe’s own processing fee goes to Stripe. We never touch it and never add anything on top.

The subscription, and nothing else. Free costs nothing and has no booking limit: your page, your services, and a card on your own Stripe or payment in person. Pro is planned at $39 a month, or $390 a year paid upfront, and adds tools for repeat clients such as packages, memberships and your own branding. We won’t charge for a Pro feature before it works.

One flat price per plan. Never per seat, and never a price that grows because you are busier.

Help setting up your page is a separate, optional service with a one-time fee. We quote it before you pay. It isn’t a plan, and buying it doesn’t change your plan.

Plans, prices and what each plan includes may be adjusted over time. If a change affects what you already pay, we will tell you by email before it takes effect and you will have the chance to cancel rather than accept it. We will not change a price quietly, and we will not change one retroactively.

If you joined the waitlist while our earlier offer was on this site, it still stands: the first 50 of you to sign up as providers keep Pro at $19 a month for five years from the day you sign up. We no longer offer it to new sign-ups, but we made it to you, so we keep it. It is a promise rather than an introductory rate, and it survives any later price change. We say five years rather than forever because a price promised forever is one nobody can keep, and a promise quietly broken later is worse than a bounded one kept. When the five years end you move to the price everyone else is paying, with the same notice as anyone else — never silently, never backdated.

Vekela is being built in the open. Taking cards at booking and every Pro feature are described here because they are what the plans will be. None of them is switched on today, and nothing is being billed. We would rather say that plainly than let a page imply a product that does not exist.

Features may change, move or be withdrawn while we build. Something that works this month may work differently next month. We will not remove anything you depend on without telling you, but we are not promising the product stands still.

Keep your own record of anything you cannot afford to lose — a booking, a customer’s number, what you were paid. Vekela is provided as it is. We work hard to keep it running and we do not guarantee it is always available, always correct, or free of faults.

We can add, change or remove features, and we can stop offering the service. If we stop offering it, or stop offering a part of it you rely on, we will tell you by email with reasonable notice and give you a way to take your data with you.

The exception is anything unsafe, unlawful or being abused — that we may change or switch off immediately.

We may suspend or close an account that is being used to break the law, to harm someone, to abuse the service or other people’s customers, or that has not paid. Where it is safe and practical we will warn you first and give you a chance to put it right.

A booking is between you and your customer. We are not a party to it and we do not provide your services: what you offer, how you deliver it and what you charge are yours. Customers book without an account, and a booking must be made by an adult — a parent or guardian books for someone under 18.

What your customers give when they book is held for you, as the privacy notice describes. We use it only to run your bookings and keep the service working and safe; we never sell it and never use it to market to anyone. Use it lawfully, only for your dealings with that customer, and answer their requests about it. We will help.

Vekela is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim every warranty, express or implied, including any warranty of merchantability, fitness for a particular purpose, title and non-infringement, and any warranty that the service will be uninterrupted, secure or free of errors, or that a booking, reminder or email will arrive.

We still work hard to keep it running and to tell you plainly when something is wrong. This section is about what we can promise in law, not about how much we care.

To the fullest extent the law allows:

• we are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, business, goodwill or data, even if we were told they were possible;
• our total liability for all claims about Vekela or these terms is no more than the greater of what you paid us for Vekela in the 12 months before the claim arose, or $100.

Some places do not allow some of these limits. Where they are not allowed, they apply as far as the law permits.

You will defend and indemnify Brasa Labs LLC, and hold it harmless, against any claim, loss or cost (including reasonable legal fees) brought by someone else — a customer of yours included — that arises from your services, the content you put on Vekela, how you deal with your customers or their details, or your breach of these terms or the law.

The law of the State of Florida governs these terms, without regard to its conflict-of-laws rules. Any dispute about Vekela or these terms will be decided only in the state or federal courts located in Florida, and you and we both agree to those courts’ jurisdiction.

We may update this page. If a change materially affects you, we will tell you by email before it takes effect. Continuing to use Vekela after that means the updated terms apply. The date at the top of this page always says when it last changed.

These terms and the privacy notice are the whole agreement between you and us about Vekela, unless we have a separate written agreement with you. If a court finds part of them unenforceable, the rest still applies. If we do not enforce a term straight away, we have not given it up.

Write to hello@vekela.com. A person reads it.